Computers have now
become an integral part of everyday life at home, work, school,
and nearly everywhere else. Of course, almost every computer
user encounters a problem occasionally, whether it is the
annoyance of a forgotten password or the disaster of a crashing
hard drive. The explosive use of computers has created demand
for specialists who provide advice to users, as well as for
the day-to-day administration, maintenance, and support of
computer systems and networks.
Computer support specialists provide technical assistance,
support, and advice to customers and other users. This includes
technical support specialists and help-desk technicians. These
troubleshooters interpret problems and provide technical support
for hardware, software, and systems. They answer telephone
calls, analyze problems by using automated diagnostic programs,
and resolve recurring difficulties. Support specialists work
either within a company that uses computer systems or directly
for a computer hardware or software vendor. Increasingly,
these specialists work for help-desk or support services firms,
for which they provide computer support to clients on a contract
basis.
A Computer System Technician diploma can prepare you for
a career as a:
- Help Desk Support Technician
- Field Technician
- Quality Assurance Technician
- PC Support & Maintenance
- Computer Sales & Marketing
- Technical Support
- Network System Technician |
